Customers anticipate that businesses will meet their requirements, have the goods they desire, and interact with them in real-time. The second-largest US shopping center, Mall of America, collaborated with IBM to offer a chatbot by the name of E.L.F to satisfy client expectations. This chatbox guides visitors across the enormous complex by personalizing their shopping plans and providing the best customer service for each of them- Shamayun Miah.
https://shamayunmiah.wordpress.com/2022/08/31/applications-of-data-science-in-the-retail-sector-shamayun-miah/